Privacy policy

Last Updated: October 12, 2026

At Cihi, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, browse our products, create an account, place an order, or communicate with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect certain information necessary to provide you with a secure and personalized shopping experience.

Information You Provide Directly

We may collect personal information you provide when you:

  • Place an order or complete a purchase
  • Create an account
  • Subscribe to our newsletters or promotional communications
  • Contact our customer support team
  • Participate in surveys, reviews, promotions, or other activities

This information may include:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information
  • Order details and purchase history
  • Messages or inquiries sent to our customer service team

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed and interactions with our website
  • Shopping preferences and browsing behavior

We collect this information through cookies and similar technologies to improve website performance, analyze customer behavior, and provide a better shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing Our Services

We use your information to:

  • Process and fulfill your orders
  • Complete payments and transactions
  • Arrange shipping and delivery
  • Provide customer support
  • Manage your account and preferences

Improving Your Experience

We may use your information to:

  • Personalize your shopping experience
  • Recommend products that may interest you
  • Improve our website, products, and services
  • Understand customer preferences and trends

Marketing and Communications

With your permission, we may use your information to send:

  • Product updates
  • Promotional offers
  • Special announcements
  • Marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use your information to:

  • Protect our website and customers
  • Detect suspicious or fraudulent activity
  • Verify transactions
  • Maintain a safe shopping environment

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand website usage
  • Improve website functionality
  • Provide relevant advertising

You may adjust your browser settings to refuse cookies. However, disabling cookies may affect certain features of our website.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to provide our services, including with:

Service Providers

We work with trusted third-party providers that help us operate our business, including:

  • Shopify (website hosting and ecommerce platform)
  • Payment processors
  • Shipping and fulfillment partners
  • Customer service providers
  • Analytics and marketing platforms

These providers only process your information as necessary to perform services on our behalf.

Legal Requirements

We may disclose your information when required to:

  • Comply with applicable laws or regulations
  • Respond to legal requests
  • Protect our rights, customers, or business operations

5. Shopify Services

Our online store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer products and services securely.

Shopify may collect and process personal information related to your use of our website according to its own privacy practices.

For more information, please review Shopify's Privacy Policy.

6. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of certain marketing communications
  • The right to withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission or storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not intended for children under the applicable legal age.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence where our service providers operate.

We take appropriate measures to ensure that your information remains protected in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we will update the "Last Updated" date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact our customer support team.

We will review your request and respond within a reasonable timeframe.

You may contact us through the customer service channels available on our website.