At Cihi, we are committed to providing a reliable and convenient shopping experience for customers worldwide.

This Shipping Policy explains how we process, ship, and deliver your orders placed through the official Cihi website.

1. Order Processing Time

Orders are generally processed within 2–5 business days after payment confirmation.

Our warehouse team carefully prepares and inspects each order before shipment.

During sales events, promotional periods, holidays, or high-volume periods, processing times may take longer.

Processing time does not include shipping time.

2. International Shipping

Cihi ships internationally from our fulfillment centers.

Estimated delivery times:

United States:
20–30 business days after dispatch

Canada:
20–30 business days after dispatch

United Kingdom & Europe:
20–30 business days after dispatch

Other International Locations:
20–30 business days after dispatch

Delivery times are estimates only and may vary depending on:
- Customs clearance
- Local delivery services
- Weather conditions
- Holidays
- Carrier delays
- Unexpected circumstances

3. Shipping Methods & Costs

Available shipping methods and costs may vary depending on your location.

Shipping options and applicable fees will be displayed during checkout.

From time to time, Cihi may offer promotional free shipping or discounted shipping rates.

4. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

If your tracking information has not updated after this period, please contact Cihi Customer Care.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees.

These charges are determined by the destination country and are the responsibility of the customer.

Cihi is not responsible for delays caused by customs inspections or government procedures.

6. Order Changes & Cancellations

Orders may be cancelled or modified within 12 hours after purchase.

Once an order has entered processing or shipment, cancellation or changes cannot be guaranteed.

Customers are responsible for providing accurate shipping information at checkout.

7. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

Cihi is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete addresses provided by customers.

8. Lost, Delayed or Returned Packages

If your package is delayed, please contact Cihi Customer Care and we will assist in checking the shipment status.

If a package is returned to Cihi due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping costs may apply.

Any applicable costs may be deducted from the refund amount where permitted.

9. PO Boxes and Military Addresses

To ensure reliable delivery, Cihi recommends providing a valid residential or business address.

Some shipping carriers may not support delivery to PO Boxes or military addresses.