RETURNS & EXCHANGES
At Cihi, we want you to shop with confidence. If your shoes aren't the perfect fit, we offer a simple return and exchange process.
1. Return & Exchange Eligibility
We accept returns and exchanges within 25 days of delivery.
To qualify:
- Shoes must be unworn and only tried on indoors.
- Items must be in their original condition, free from dirt, stains, scratches, or damage.
- Original shoe boxes, packaging, tags, and accessories must be included.
- A valid order number or proof of purchase is required.
Shoes that have been worn outdoors, washed, altered, or damaged after delivery are not eligible for standard returns.
2. How to Return or Exchange
Step 1 — Submit a Request
Visit our Return Portal and enter your order number and email address.
Select the item you wish to return or exchange and follow the instructions.
Step 2 — Receive Approval
Once your request is approved, you'll receive return instructions and the designated shipping address.
Please do not send items back without authorization.
Approved returns must be shipped within 7 days of receiving return authorization.
Step 3 — Ship Your Return
Pack your shoes securely in their original packaging and ship them to the provided address.
Customers are responsible for return shipping costs for standard returns.
Please provide your return tracking number through the Return Portal to help expedite your refund.
3. Refunds
Once we receive and inspect your returned items, your refund will be issued to your original payment method within 3–5 business days after approval.
- Original shipping fees are non-refundable for standard returns.
- Customers are responsible for return shipping costs, which are non-refundable.
- Cihi does not charge a restocking fee for eligible returns.
- Refunds are based on the actual amount paid for the returned merchandise, including applicable discounts.
- A refund confirmation email will be sent to the email address associated with your order once the refund is issued.
Please allow additional time for your bank or payment provider to credit the funds to your account.
4. Exchanges
Exchanges are accepted within 25 days of delivery, subject to product availability.
You may request a different size, color, or style.
If your preferred option is unavailable, we may offer an alternative item, a refund, or store credit.
Any applicable price differences or shipping charges will be confirmed before processing.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 25 days of delivery.
Provide your order number, clear photos, and a brief description of the issue.
We will review your request and arrange an appropriate replacement, exchange, or refund.
For verified issues caused by Cihi, we will cover reasonable return shipping costs or provide a prepaid return option, where applicable.
Nothing in this section limits your rights under applicable consumer protection laws.
6. Order Cancellations
To cancel or modify an order, please contact us as soon as possible at cihi.support@gmail.com.
Orders that have already been processed or shipped may not be eligible for cancellation or modification.
If your order has shipped, you may request a return after delivery under this policy.
If Cihi cancels your order or is unable to fulfill it, you will receive a refund of the applicable amount paid, including shipping charges where required by law.
7. Non-Returnable Items
The following items are not eligible for standard returns or exchanges:
- Items clearly marked Final Sale
- Gift cards
- Shoes that have been worn, washed, altered, or damaged after delivery
- Items missing original packaging or accessories
- Unauthorized returns
- Returns requested outside the 25-day return period
These exclusions do not affect applicable consumer rights, including remedies for defective or incorrect items.
8. Additional Information
- Approved returns must be shipped within 7 days of authorization.
- Returns must be sent to the designated return address, not the address on the original shipping label.
- Please keep your return tracking number until your refund is completed.
- If a return package is lost or delayed, contact the shipping carrier and provide us with the tracking information for assistance.
- Refund processing may be delayed until the returned item is received and inspected.
- For promotional or discounted orders, refunds will reflect the actual amount paid for the returned items and any applicable promotional terms.
Cihi reserves the right to decline returns that do not meet the eligibility requirements, subject to applicable law.
9. Contact Us
For questions regarding returns, exchanges, or refunds, please contact our Customer Care team.
Cihi Customer Care
Email: cihi.support@gmail.com