LEGAL NOTICE

 Ordering 

How can I place an order?

Shopping with Cihi is simple. Select your favorite style, choose your size, and add the item to your cart. Follow the checkout steps to complete your purchase.

Can I change or cancel my order after placing it?

If you need to update your order, please contact us as soon as possible.

We will do our best to assist you. However, once your order has been processed or shipped, changes or cancellations may no longer be possible.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–72 hours for tracking updates to become available.

 Shipping 

Where do you ship?

Cihi currently ships within the United States only.

How long will my order take to arrive?

Orders are processed within 1–2 business days after payment confirmation.

Estimated delivery times:

  • Standard Shipping: 7–12 business days
  • Express Shipping: 5–8 business days
  • Priority Express: 3–5 business days

Delivery times may vary depending on carrier delays, holidays, weather, or other unexpected circumstances.

How much does shipping cost?

Shipping rates are calculated at checkout based on your delivery address.

Available shipping options and costs will be displayed before completing your purchase.

 Size & Fit 

How do I choose the right size?

We recommend checking the size guide on each product page before ordering.

If you are between sizes or need help choosing a size, please contact our customer support team and we will be happy to assist.

Are Cihi shoes true to size?

Our shoes are designed to fit comfortably based on standard sizing.

However, fit may vary slightly depending on the style and your personal preference. Please refer to the size guide for the best fit.

 Returns & Exchanges 

Can I return or exchange my shoes?

Yes. We want you to love your Cihi shoes.

If your purchase does not meet your expectations, please contact us within the return period stated in our Return Policy.

Items must be returned in their original condition, unworn, and with original packaging.

What if my shoes arrive damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include your order number and photos of the item so our team can assist you.

 Product Care 

How should I care for my Cihi shoes?

To keep your shoes looking their best:

  • Avoid prolonged exposure to water or harsh conditions.
  • Store them in a cool, dry place.
  • Clean gently using suitable materials for the shoe type.

Following proper care will help maintain the appearance and comfort of your shoes.

 Contact 

How can I contact Cihi?

Our customer care team is happy to help with any questions regarding orders, sizing, shipping, or products.

Email: cihi.support@gmail.com